Privacy Policy
We store the email address you enter, the checklist fields you submit on septicpumpdue.com, your order history, and a first-party attribution cookie that lasts one year so we can see which page referred a purchase.
What is stored
We store the email address you enter, the checklist fields you submit on septicpumpdue.com, your order history, and a first-party attribution cookie that lasts one year so we can see which page referred a purchase.
The checklist fields are the tank size, the next date you choose, and the optional property label. They are stored with the order so the PDF can be regenerated and the reminder schedule can follow the date you selected.
The ordering record also contains the plan, the amount paid, the order number, and the timestamps needed to deliver the file and to answer a support question. The payment processor handles the card details; those details are not stored here.
Sign-in and cookies
When you sign in to /account, we send a 6-digit verification code to your email and set an encrypted HTTP-only session cookie. We do not use advertising or cross-site tracking cookies.
The attribution cookie is first-party and lasts one year. It records the first page that brought a visitor to the site and the referrer, so that a purchase can be attributed without a third-party tracker. It does not follow a visitor to other websites.
Clearing cookies in the browser removes the attribution cookie. It does not delete an order or a PDF, because the order is tied to the email address rather than to the browser.
Payment data
Payment card numbers are handled directly by our card payment processor. We never see or store your card number.
The site receives a confirmation that a payment succeeded, together with an order reference. That reference is what the delivery email and the account page use. A card number, a security code, and a full expiry date are never sent to this site.
Do not send card details to support by email. They are not needed for a refund, a resend, or a cancellation, and email is not a secure place for them.
What is not done with your data
We do not sell, rent, or share your email address or checklist answers with contractors, lead brokers, or advertisers.
There is no lead-generation form on this site, no phone number collection, and no transfer of a contact record to a pumping company. The absence of a referral business is the reason there is no phone field anywhere in the checkout.
We do not use the email address for a newsletter or a promotional sequence. The recurring messages are the reminders you asked for and the checkout recovery sequence for an unpaid order, both of which carry a one-click unsubscribe link.
Email delivery and processors
Transactional emails and scheduled reminders are sent from support@septicpumpdue.com.
Mail is sent only through Cloudflare Email from support@septicpumpdue.com. Cloudflare processes the recipient address and the message so it can deliver the file. It does not receive card details, because those never reach this site.
Every reminder and recovery email includes a one-click unsubscribe link that stops future reminder and recovery messages for that address. The delivery email for a purchase is transactional and is not part of the reminder schedule.
Deletion and retention
Email support@septicpumpdue.com to delete your reminder schedule or your account profile; we complete deletion within 7 days while retaining required payment accounting records.
Deleting the profile removes the checklist fields, the reminder schedule, and the account record. The order and payment accounting record is retained in the form required for tax and dispute handling, with the contact details limited to what that purpose needs.
Unsubscribing is separate from deletion. An unsubscribe stops reminder and recovery email but keeps the order and the PDF available in the account, because the file was paid for and should remain downloadable.
Children and changes
The site is intended for adults. Purchases require the buyer to be 18 or older, and the site does not knowingly collect information from children.
This policy may be updated when the product or the processors change. The effective date at the top of the page shows when the current version took effect. A material change is described on the page rather than applied silently to existing orders.
Questions about this policy go to support@septicpumpdue.com. The terms of service page covers the licence and the limits of the file, and the refund policy covers the money side.
Analytics without profiles
Page views and checkout steps are counted so that a broken page or a failing checkout can be seen. The counts are aggregate: how many visits reached a page, how many opened the checkout, how many paid. They are not used to build an advertising profile and they are not sold.
The attribution record exists to answer one question: which page brought a visitor who bought. It is stored with the order and is not used to track a visitor across other websites. If cookies are cleared, the attribution record for that browser is lost and nothing else changes.
Requests that arrive from a test address or a recognised crawler are excluded from the counts, so a support test does not look like a real order. That filtering happens on the server and does not add anything to the visitor record.
Where the data lives and who can read it
Orders, sessions, and delivery records are kept in a database operated for this site and reachable only through the site itself. There is no copy in a spreadsheet, no export mailed to a partner, and no separate marketing database that mirrors the order table. The fewer copies that exist, the fewer places a mistake can spread from.
Access is limited to the person who operates the site and to the services that must read a record to do their job: the payment processor when it confirms a charge, and the mail provider when it sends a delivery or a reminder. Each of those services sees only the part it needs. The card processor never sees the tank size or the date, and the mail provider never sees a card detail because no card detail is ever stored here.
Email addresses are the one piece of personal information that travels furthest, because a delivery has to reach a mailbox. Every message is sent from support@septicpumpdue.com and a reply returns to the same mailbox. Unsubscribing or cancelling stops the scheduled messages; it does not delete the order record, which is why the deletion request is a separate step described above.
If the site is ever transferred or shut down, the records go with the operation or are deleted, not sold separately. That commitment is written here rather than left to habit, so that a future operator is bound by the same description the buyer read at checkout.
Questions this page answers
Do you use advertising cookies?
No. The site uses a first-party attribution cookie that lasts one year and an encrypted session cookie for account sign-in. There are no advertising or cross-site tracking cookies.
Can I delete my data but keep the PDF?
You can unsubscribe from reminders at any time and keep the file. Deleting the account profile also removes the checklist fields and the reminder schedule after the order record has served its accounting purpose.
Is my card number stored?
No. The payment processor handles the card details, and the card number never reaches this site.
Where these figures come from
Both pages below were opened and read on 2026-11-14. If either page no longer shows the quoted wording, treat the figure as unverified and check with a local pumper before you rely on it.
- HomeGuide plumbing estimates, read 2026-11-14https://homeguide.com/costs/average-plumbing-estimates
- HomeGuide septic tank pumping, read 2026-11-14https://homeguide.com/costs/septic-tank-pumping-cost