Refund Policy

The 7-day refund window

If you have not downloaded the PDF file and we have not sent you a checklist or reminder email, email support@septicpumpdue.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it.

The window is measured from the payment date, and it closes earlier if the file is downloaded or the first checklist email is delivered. That is the point at which the digital product has been received, and it is the same rule for all three plans.

A refund is issued to the original payment method. We cannot send a refund to a different card, a different address, or as cash, and we do not issue store credit in place of a refund.

After the file is delivered

After the file is downloaded or the first checklist or reminder email is sent, that charge is final.

This is a digital product with no way to return it. The rule is not a punishment for a late change of mind; it is what makes a $15 file with a five-minute delivery possible. A refund after delivery would mean paying for the file twice, once in money and once in the copy that cannot be recalled.

If something is wrong with the file itself, write to support. A damaged PDF, a wrong tank size printed from a correct selection, or a file that will not open is a delivery problem and is fixed by resending or regenerating the file. It is not treated as a refund request, and the fix does not depend on the 7-day window.

Cancelling the annual plan

The $29 yearly plan can be canceled any time in your account or by emailing support@septicpumpdue.com. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder.

Cancellation takes effect for the next renewal, not for the current period. The account keeps working until the period ends, and the file stays downloadable. This is deliberate: a household that cancels in month two should not lose access to the log it already paid for.

If a renewal charge is unexpected, write to support with the order number. A renewal that was charged after a cancellation was recorded is corrected; a renewal that was charged while the plan was active follows the same rule as the original purchase.

The lifetime plan

The $299 lifetime plan is one charge for reminders and checklist updates on this website only, for the single date you entered. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the $299. If we stop operating this website, we email you the last checklist you were entitled to. We do not refund unused future years.

The lifetime plan is not an insurance policy against a property changing hands, a tank being replaced, or a household moving. It covers one property and one tracked date. Additional properties need their own plan.

If a cited source page changes, the lifetime plan includes an updated PDF and a note explaining what changed. That update is part of the plan and does not require a new payment.

Same-day upgrades

Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded entitlement or checklist is delivered.

The upgrade price is the difference between the two plans: $14 from one-time to annual, $284 from one-time to lifetime, and $270 from annual to lifetime. Upgrades are offered only on the same UTC calendar day as the original payment, after which the offer expires.

An upgrade is not a refund of the original order. The original payment stays in place and the difference is charged separately, which is why the total paid after an upgrade equals the price of the higher plan.

Government fees, contractor bills, and penalties

We do not collect government fees or contractor bills, so we also do not refund government fees or contractor bills. We do not pay any penalty that an agency charges you.

The only money this site receives is the price of the digital file. A pumping invoice, an inspection fee, a permit fee, or a disposal charge is a separate transaction with a separate company or agency, and it is not refundable here because it was never paid here.

If a third party charged you and you believe the charge is wrong, contact that party. Support can explain what this site charged, and the delivery email shows the order number and amount, but it cannot reverse a charge that another company made.

How to ask for a refund

Email support@septicpumpdue.com from the address used at checkout. Include the order number if you have it, the plan, and a sentence about why you are asking. If the file has not been downloaded and no email has been delivered, the refund is processed without further questions.

You do not need to return anything, because there is nothing physical to return. You do not need to explain a change of circumstances in detail. The 7-day rule and the delivery rule are the whole test.

If the request falls outside the window, support will say so and point to the rule on this page. A chargeback filed without contacting support first usually takes longer than an email, and the delivery record answers the same question the bank will ask.

How a refund appears and how long it takes

A refund is issued to the same card that was charged. There is no store credit, no gift card, and no alternative payout, because none of those would be faster or easier for the buyer. The amount returned is the amount paid, including any tax that was charged on the order; the site does not keep a handling fee.

The refund is recorded against the order the moment it is issued. What the buyer sees next depends on the card issuer: a card from the same country usually shows the credit within a few business days, and a card from another country can take up to a full billing cycle. The email confirmation from support is the proof that the refund was issued, and it is the document to show an issuer if the credit is slow to appear.

A refund never arrives as a cash payment, a transfer, or a request for card details by email. If a message claiming to be from this site asks for a card number in order to process a refund, it is not from this site. Support already has the order and the card was charged through the processor, so no refund ever needs new card details.

An upgrade is refunded the same way, as the difference that was charged and not the full price of either plan. That is the reason the upgrade is described as a difference and not as a new purchase: if it were a new purchase, a refund would leave the buyer holding a plan they had already paid for once.

Questions this page answers

Where these figures come from

Both pages below were opened and read on 2026-11-14. If either page no longer shows the quoted wording, treat the figure as unverified and check with a local pumper before you rely on it.

• HomeGuide plumbing estimates, read 2026-11-14https://homeguide.com/costs/average-plumbing-estimates
• HomeGuide septic tank pumping, read 2026-11-14https://homeguide.com/costs/septic-tank-pumping-cost